QualTrack (Quality Tracking) is a web based Customer and Internal Complaints and Rejections Management System. The system is designed and built based on the fact that any product feedback is necessary to improve product quality, to innovate new products, to increase profits, and to stay in business. Managing Customer and Internal Complaints and Rejections is one of the most complex business processes. QualTrack assists you in painlessly putting a simplified and very effective management in place.
Any product and process improvements require experiments, detailed data collections, and analyses. Such experiments are expensive in laboratories and usually not equivalent to the real world processes. All complaints and rejections information when you process your material internally or during the processing at customers' place can provide the benefits of experiments if the data is systematically collected.
However, to collect such data and process it in real time requires a sophisticated system. QualTrack can meet this need and much more!
Have you considered what your rejection costs include?
There are several factors to consider including the following:
The system brings a great deal of savings and valuable information without any additional burden on employees and management. There is no capital investment required to use QualTrack.
Any feedback from customer is highly valuable provided it is used properly! QualTrack makes it possible by a built-in easy-to-use work flow system and custom drill-down reporting.
QualTrack turns the customer complaints and rejections from problems to opportunities! By substantially reducing time to prepare a rejection case by powerful features in the system, QualTrack allows case representatives to focus on real business issues. It allows management to keep on top of each rejection case and to make well informed decisions without any extra efforts. It connects employees at Production, Sales & Marketing, Quality, Finance & Accounting, R&D and Auditing to the end users.
Total quality management (TQM) and ISO 9000 are good in theory and good for slogans and can be good in practice if followed properly. However they are not easy to implement, maintain and comply with. TQM makes the organization to focus on customer. QualTrack automates the process and trains people in complying with the Management goals and objectives without any extra work.