No present investment or future commitment is required for any hardware or software to use the system. If you are not satisfied, you simply quit! You only pay a minimal amount per month for each user. Therefore, it is a huge opportunity without any investment!
QualTrack is built using Amazon Web Services, which complies with various security standards. User identity and access level are checked on each request to the system.
Your QualTrack will be fully customized specifically to your operations and needs. It requires minimal training to bring users up to speed. Necessary input checking and help are provided for each user input. The system has minimal and very efficient user interfaces. Most of the work is performed internally by the system.
Complaints and Rejections cases and approval processes can be separated based on Case Type, such as Quality and Clerical. Cases can also be separated based on distinct Company or Works. Different types of User Access, for example, view only, Manager, etc., can be granted to users based on Rejection Type, Case Type and Company/Works.
By substantially reducing the time required to prepare rejection cases, the system allows case representatives to focus on real business issues. The system is engineered to produce fast response times without compromising data integrity and security. The system checks all inputs and assists in entering the correct data. QualTrack can be connected to your present back-office systems to automatically obtain the data necessary to build a rejection case.
Rejection case distribution can be configured based on Case Type and Company/ Works. As soon as a rejection case is submitted, the information is sent to all the configured persons. Such information is invaluable for improving product quality, reducing rejection cost and increasing customer satisfaction.
QualTrack keeps all the approval history of rejection cases that can be viewed during case entry and approval process and can be part of an audit process you may have.
All relevant documents, e.g. pictures, case reports, etc., can be easily uploaded and attached to a rejection case. The documents can be viewed from various screens in the system. These documents are stored with a very high reliability, availability and security.
Once a rejection case is submitted, it is automatically sent for progressive approval using the built-in automated Workflow in QualTrack. A custom approval process can be defined based on rejected weight or rejected amount. Approval requests are sent progressively via emails.
Custom reports can be generated instantly based on several input parameters, e.g. Date range, Customer, Case Rep, etc. Reports have powerful drilldowns to view case summary, item details, case history, and attachments.
There are usually different customer contacts for handling rejections. The system saves contact information as cases are entered in the system. It automatically builds a customer contact database without any extra effort. It organizes customer contact information and facilitates quick retrieval when needed.
Once the new system is installed, it is ready to go. The existing case and item data could also be easily imported into the new system.
If your Legacy complaints and rejection system has functionality which you would still need, QualTrack transaction data could be fed in the legacy system.
The most important part of QualTrack is that we stand behind our product and offer dedicated service.